Delivery

Christmas 2014

Frogs Island 4x4 (Parts Counter) closes at 2pm Tuesday 23rd December 2014 and reopens on Friday 2nd January.

All online orders placed between 23rd December 2014 and 2nd January 2015,  WILL be shipped on Friday 2nd January 2015 subject to status  on the item listing.

All emails and correspondance will be dealt with upon our return.

DELIVERIES

  • Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). Deliveries will be made within 1 to 10 working days dependant upon weight and service requested (see Mainline Delivery Charges below) from receipt of your paid order subject to availability. Your order may be despatched from multiple locations and therefore arrive as separate deliveries.

  • Delivery will be made to the address of the registered Paypal debit/ credit card holder used to place the order and must be a UK address only, for all other addresses please contact us in the first instance on +44 (0) 1235 832900

  • We will make contact with you to arrange a delivery time upon receipt of your order either by telephone or email; we will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.  We will do our best to contact you if we are forewarned of delays.

  • If we are unable to delivery to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. TNT will only attempt delivery ONCE and then return to a central hub. They will leave a calling card and if not collected within a time period stated the goods will be returned to us.  Unfortunately in these circumstances we may have to charge you a further delivery fee.

  • All goods must be signed for to confirm receipt.  If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.

  • There is FREE economy shipping on all orders over £60 to UK Mainland.

MAINLAND ONLINE DELIVERY CHARGES

For all BFPO orders please contact us in the first instance on +44 (0) 1235 832100 or email us HERE

UK and SCOTTISH HIGHLANDS

Upto 25Kgs £5 per consignment up to 3 working days*
Upto 30 Kgs £6 per consignment up to 3 working days*
Upto 40Kgs £8 per consignment up to 3 working days*

* Our courier is TNT and is booked on next day delivery, but please allow 3 days for delivery. Please note all prices are ex VAT

NORTHERN IRELAND, CHANNEL ISLES and REMOTE,  ZONE 1

Upto 25Kgs £20 per Consignment 3 working days
Upto 30Kgs £25 per Consignment 3 working days
Upto 40Kgs £35 per Consignment 3-5 working days
Upto 50Kgs £50 per Consignment 3-5 working days
Over 50Kgs Please call us +44 (0) 1235 832100

There is an additional charge for Express Deliveries to all locations, timed and Saturday deliveries are available, please contact us in the first instance to confirm charges. Call us on +44 (0) 1235 832100. Please note all prices are ex VAT.

DELIVERY DETAILS

  • Heavy goods deliveries may require your assistance to offload. Offers to assist the delivery are made at your own risk and should only be attempted if you are comfortable lifting the load.

  • The delivery crews are not able to attempt delivery where damage to your home may result.

  • Our courier carries the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present.  Goods identified as damaged on delivery will be taken away at that point.

  • Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 10 working days of receipt of the order, please contact +44 (0) 1235 832100. If Products are considered by you to be faulty or defective after the 10 day period has expired please contact us for consideration of your query.

RETURNS AND REFUND POLICY

We hope you are fully satisfied with your Terrafirma 4x4 products,  however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

RETURN OF GOODS (EXCLUDING SPECIAL ORDER ITEMS)

  • Should you wish to return your Order following delivery you may do so by informing us within 10 working days of receipt of delivery.  Goods must be returned to us and we ask that you take reasonable care when handling the Goods and return the Goods to us unopened, unused and in their original packaging, where possible.

    • Please confirm your intent to return the Order by calling Customer Services on +44 (0) 1235 832100 within 10 working days of receipt; we will confirm to you a returns address and reference for your package.

    • The cost of returning the Goods once delivered is at your own cost and risk;

    • We are not responsible for any loss or damage to any returned Goods in transit and as such, we recommend that you return the Goods through a recorded delivery service.

    • When returning goods please carefully package the Goods together with your returns reference.

    • If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

    • Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.

  • In the unlikely event that the Goods do not conform to these Terms, please let us know as soon as possible by contacting Customer Services on +44 (0) 1235 832100

  • We will, at our option:

    • inspect the Goods at our premises;

    • collect the Goods on a date agreed between you and us; or

    • ask you to return the Goods to us.

  • If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

  • If you exercise your right to return your order, any refunds due will be refunded within 30 days.